Kenya to Develop Mobile App to Help Migrant Workers Facing Mistreatment Abroad

Labour Cabinet Secretary Alfred Mutua announced on December 9 the development of a mobile application intended to provide immediate assistance to those experiencing mistreatment while abroad.

This initiative aims to ensure safe, legal, and dignified migration pathways for Kenyans seeking employment overseas. During a speech at the Jamhuri National Jobs Fair at the Kenyatta International Convention Centre (KICC), Mutua underscored the government’s commitment to providing innovative solutions to support migrant workers.

“To further support our migrant workers, we are planning on developing an innovative mobile app that will address distress matters for those who might find themselves in danger or require any form of assistance,” Mutua stated.

The app is designed to establish a direct line of communication with the government, facilitating prompt interventions and protection for Kenyan nationals employed outside the country. To support this initiative, the government intends to establish strategic partnerships and bilateral agreements, which have already facilitated overseas employment for thousands of Kenyans.

Mutua reiterates that labour migration should be viewed as a voluntary choice that empowers individuals to seek opportunities beyond Kenya’s borders. He explains that “Labour migration is not about forcing anyone to leave—it is about empowering those who choose to explore opportunities overseas. If you decide to work abroad, we are here to support you every step of the way,”

However, this announcement comes amidst mounting criticism regarding the ministry’s management of labour exportation, particularly concerning job quality and recruitment practices. Recent recruitment drives for positions in countries such as Qatar, Australia, Canada, and Europe have drawn backlash, with many Kenyans voicing grievances about the nature of the jobs advertised and allegations of extortion by recruitment agents.

For example, on December 5, the government announced 500 babysitter positions in Saudi Arabia and 600 ‘bodaboda’ rider jobs in the United Arab Emirates. This prompted significant public outcry, with applicants reporting exorbitant processing fees demanded by agents ranging from Sh150,000 to Sh180,000.

One frustrated applicant from Nakuru remarked, “Some of the agents are asking for processing fees…they are asking for between Sh150,000 and Sh180,000. We do not have that kind of money so we do not know why we are here.”

Critics have suggested that jobs such as bicycle or motorbike riding could instead be created domestically, arguing, “Something like riding a bicycle or a motorbike is not something to go to Dubai to do. It is something that can be done in the country. Let the government be creative. Let the tax be used to create jobs for Kenyans here.”

In response to these concerns, Mutua assured the public that the recruitment process is under scrutiny to ensure transparency and fairness. The CS affirmed that the government is building systems to ensure that recruitment processes are transparent and fair while protecting the rights and welfare of Kenyan workers.