Former Kiambu Governor William Kabogo is set to sue Safaricom and other Kenyan telecommunications companies over internet data expiry date.
Kabogo accused the mobile service providers of exploiting Kenyans, arguing that customers should be allowed to use data bundles purchased until completion.
Kabogo, who described the approach as ‘economic servitude to customers’, said his lawyers are currently drafting the case.
“You cannot sell me sugar and then attach a condition that if I will not have consumed it within a specified time frame then you will come to repossess it…What you buy must belong to you,” Kabogo argued.
He stated that internet bundles should not have an expiry date and if they must, they should be renewable.
“We are not saying that we be compensated for data not used within specified time frames. If it is for their logistical convenience that there must be an expiry date, then all unconsumed data as long it was initially paid for should be renewed and not expire,” he asserted.
Makes sense!!!
Makes sense!!!
On this one, am with the…
On this one, am with the former governor. The idea of expiry dates on air-time or data bundles has been perplexing. It is like saying money expires. And given that the bundles are most of the time pre-paid, the telcos owe their customers some respect.